Business Owner’s Policy Validation Portal
Policyholder Tutorial
Step 1 of 9
Policyholder Guide
Welcome to the Business Owner’s Policy Validation Portal
This interactive tutorial walks you through every step of completing your Business Owner’s Policy validation online — quickly and with confidence.
Approximately 10–15 minutes
Secure submission
Works on any device
Nine steps in this guide
What You Will Learn
Portal Access
Secure Login
Entering your access PIN and password, and understanding the portal layout.
Tab 1
Business Information
Verifying your business details, mailing address, and contact information.
RequiredTab 2
Business Location Information
Confirming your business location(s) and reported sales.
RequiredTab 3
Policy Questions
Answering questions about your business with Yes, No, or Not Applicable.
RequiredTab 4
Provide Tax Return
Uploading your most recently completed business tax return.
RequiredTab 5
Provide Supplemental Documents
Uploading any additional documentation that has been requested.
If ApplicableGood to KnowMany fields are already pre-populated from your insurance company’s records. In most cases you simply need to verify accuracy and fill in what is missing.
What to Have Ready
1Your access PIN and password from your ISG Validation Notice.
2Your most recently completed business tax return, including all schedules, saved as a single PDF file.
3Your annual sales figures for each business location.
4Any supplemental documents specifically requested in your Validation Notice.
5Basic business details such as entity type, business start date, and a description of your operations.
NoteThe portal screens shown throughout this tutorial contain sample information only. When you log in, the portal will display your own policy and business information.
🔒
Secure Portal Login
Entering your access PIN and password to open your pre-populated validation form
The first screen you see when you open the portal link
How to Log In
1Open the portal link provided by your ISG representative or insurance agent.
2Enter the access PIN and password found in your ISG Validation Notice.
3Select Access Portal to open your pre-populated validation form.
ImportantPIN or password not working? Contact your ISG representative. For your security, please do not share your access credentials with anyone.
The Policy Band — Always Visible
Once you are logged in, a dark blue band appears at the top of every page showing your key policy information at a glance: the insured name, policy number, effective and expiration dates, insurance carrier, and your agent’s name, telephone number, and email address.
Six numbered tabs run below the policy band. As you complete each tab, its label turns green with a checkmark, and the progress bar beneath it fills in — so you can track your progress at a glance. You may select any tab to move directly to that section at any time.
1
Tab 1 — Business Information
Verifying your business details, mailing address, and contact information
OverviewThis tab has two sections. Most fields are pre-populated from your insurance company’s records. Review each field for accuracy and complete any blank required fields (marked with a red asterisk *).
Section 1 — Named Insured & Business Details
Named Insured & Business Details section of Tab 1
1Insured Name — Pre-populated from your policy.
2Business Start Date (required) — The date your business first opened or was incorporated. Type the date or use the calendar selector.
3Entity Type (required) — Your business structure, such as Limited Liability Company, Corporation, or Sole Proprietorship.
4Description of Business Operations — Briefly describe what your business does. For example: “Automated car wash offering full-service interior and exterior cleaning.”
Section 2 — Mailing Address & Contact
Mailing Address & Contact section of Tab 1
1Mailing Address, City, State, and ZIP Code — Pre-populated. Confirm this is the address where you receive policy correspondence and correct any errors.
2Primary Contact Name and Phone — Verify the telephone number and add the name of the best person to contact about this validation.
3Email — Enter your email address so ISG can reach you promptly with any questions about your submission.
4Secondary Contact Name, Phone, and Email — Optional. Provide an additional contact, such as your bookkeeper or accountant, if you would like ISG to be able to reach them as well.
When FinishedSelect Save & Next → — available at both the top and the bottom of the page. The tab label will turn green with a checkmark.
2
Tab 2 — Business Location Information
Verifying your locations and entering reported sales
OverviewYour locations are pre-populated from information provided by your insurance company. Your main tasks are to verify each location and enter the reported sales for each one.
The Locations Table
Pre-populated location rows — verify each address and enter Reported Sales
1Review each row. Confirm the Physical Address, City, State, Class Code, and Class Description are accurate, and make any corrections needed.
2Reported Sales (required) — Enter your total annual sales (gross receipts) for the policy period at each location.
3Adding a location: Select ＋ Add Location below the table to add a row for any location that is not listed. If you have comments regarding an added location, you may provide them in the applicable Policy Question comment box (Tab 3) or in the Description of Business Operations field (Tab 1).
4Sorting: Each column header includes an arrow that lets you sort the table — helpful if your business has many locations.
RequiredReported Sales must be entered for every location. Your submission cannot be completed without a sales figure for each location listed. If a location does not generate sales, entering $0 will suffice.
Navigating Between Tabs
The ← Back and Save & Next → buttons appear at both the top and the bottom of every tab, so you never have to scroll to move between sections.
3
Tab 3 — Policy Questions
Answering questions about changes to your business since your last renewal
How to Answer
Each question begins highlighted as required until it is answered
1Select Yes, No, or N/A (Not Applicable) for each question. Every question must be answered — unanswered questions display an orange marker and the message “This field is required.”
2If a question calls for detail — for example, if you answer Yes — type your explanation in the Updated Information box beside it. Keep it brief and factual.
3As each answer is recorded, a green Saved confirmation appears beneath the response box.
Answered questions — the selected button is highlighted and each response shows a green “Saved” confirmation
The Questions You Will Be Asked
Did you purchase your own building, sell your own building, or otherwise have any occupancy changes since your last renewal? If yes, please describe.
Does your business have a website? If yes, please list the website address.
I have questions or concerns and would like a representative to contact me to discuss.
Is your business a franchise? If yes, please list the franchisor name.
Was there a change in business locations (new or deleted location) since your last renewal? Please explain.
Was there a change in mailing address since your last renewal? If so, please provide the new address.
Were there any changes in business operations since your last renewal? If yes, please describe the operations.
TipIf you would like to speak with someone before submitting, answer Yes to the “questions or concerns” item and briefly note your question — a representative will contact you.
When FinishedOnce every question is answered, select Save & Next → to continue.
4
Tab 4 — Provide Tax Return
Uploading your most recently completed business tax return
RequiredA completed tax return is required as verification of total gross sales for all locations. Please upload a copy of your most recently completed business tax return, including all schedules, in a single PDF file.
Uploading Your Tax Return
Indicate whether the file is password protected, select the document type, then attach your file
1Is this document password protected? (required) — Select No or Yes. If your file is password protected, we recommend saving an unprotected copy if possible so your submission can be processed without delay.
2Document Type — Select the option that best describes the return your business files — for example, Internal Revenue Service Form 1120 for a corporation. If you are unsure which option to choose, open the drop-down list and use the search feature to find the most appropriate document type.
3An upload row appears for the document type you selected. Select Choose File and attach your tax return. Use Delete if you need to remove the file and attach a different one.
4When your file is attached, select Save & Next → to continue.
TipIf you cannot find a matching document type, move to the Provide Supplemental Documents tab to upload an alternate document.
ImportantNew business with no filed return yet? Do not leave this tab blank — contact your ISG representative for guidance on acceptable alternate documentation before submitting.
5
Tab 5 — Provide Supplemental Documents
Uploading additional documentation when requested or when a tax return is unavailable
When to UseUse this tab if you do not have a completed tax return to provide under the Provide Tax Return tab, or if you have been asked to provide additional documentation. Select the document type from the drop-down menu and attach the corresponding file.
Supplemental Document Upload
Select or search for the document type that best matches your file
1Supplemental Document Type — Open the drop-down list and select the type that best matches your file. If you do not see it immediately, use the search box to find the appropriate option. You may select more than one type.
2An upload row appears for each type you select. Attach the corresponding document to each row.
3When your files are attached — or if this tab does not apply to you — select Save & Next → to continue to Review & Submit.
Available document types include:
Alcohol Sales
Alcohol Sales Verification Document
Bank Statements
Cash Records
Profit & Loss Statement / Income Statement
Sales or Receipts Journal / Sales Tax Report
Other
Good to KnowIf you provided a complete tax return on Tab 4 and no additional documentation was requested, you may leave this tab empty and continue.
6
Tab 6 — Review & Submit
Reviewing your information and submitting your validation
ImportantYour validation is not transmitted until you select “Submit Validation.” Please review all information carefully before submitting.
The Review Page
The Review & Submit tab opens with a caution notice, followed by a summary of everything you entered
1Read the notice at the top of the page — it confirms that your validation has not yet been transmitted.
2Review each summary section: Business Information, Business Locations, Common Questions, Policy Questions, Tax Returns, and Supplemental Documents.
3Need to correct something? Select the relevant tab at the top of the page to go back, make your correction, and return to Review & Submit.
Confirm your locations, reported sales, and question responses are shown exactly as you intended
Saving a Copy & Submitting
Export a copy for your records, then select Submit Validation
4Export to PDF — Before submitting, you may select this button at the bottom of the page to save a complete copy of your responses for your records. We recommend it.
5When everything is correct, select Submit Validation — available at both the top and the bottom of the page.
After SubmittingYour validation is transmitted securely to ISG. A representative will review your submission and may contact you if any questions arise — using the contact information you provided on Tab 1.
✓
Frequently Asked Questions & Pre-Submission Checklist
Common questions and a final checklist before you submit
Frequently Asked Questions
What if my business information is incorrect when I log in?▼
You can edit most fields directly in the portal. If key policy information — such as the policy number or insurance carrier shown in the blue band — appears incorrect, contact your agent or ISG representative before submitting.
What figure should I enter for Reported Sales?▼
Enter your actual annual sales (gross receipts) for the policy period at each location. Whenever possible, use the figures reported on your business tax return. If a location does not generate sales, enter $0. Contact your agent or ISG representative if you are unsure.
What format should my tax return be in?▼
Upload your most recently completed business tax return, including all schedules, as a single PDF file. If your accountant provided a multi-page PDF, upload the entire file. Contact your ISG representative if you have difficulty with your file.
My tax return file is password protected. What should I do?▼
Answer Yes to the “Is this document password protected?” question on the Provide Tax Return tab. If possible, we recommend saving and uploading an unprotected copy so your submission can be processed without delay.
Can I save my progress and come back later?▼
The portal saves your work as you go — you will see green “Saved” confirmations as your answers are recorded, and each completed tab turns green. We still recommend gathering your documents in advance so you can complete the validation in one sitting of about 10 to 15 minutes.
I answered Yes to a question — what should I write in the Updated Information box?▼
Keep it brief and factual. For example: “Added a delivery service in March 2025” or “Relocated to 456 First Avenue in January 2026.” ISG will follow up if more detail is needed.
What if I have no supplemental documents to upload?▼
If you provided a complete tax return and no additional documentation was requested, you may leave the Provide Supplemental Documents tab empty and select Save & Next to proceed to Review & Submit.
Whom do I contact if I need help?▼
Contact your insurance agent — their name, telephone number, and email address are shown in the blue policy band at the top of every portal page — or your ISG representative directly. Your Validation Notice also includes contact details.
Pre-Submission Checklist — Select Each Item to Check It Off
Confirmed my business details — business start date, entity type, and description of operations (Tab 1)
Verified my mailing address and provided my contact name, telephone number, and email address (Tab 1)
Verified all business locations, class codes, and class descriptions are listed and correct (Tab 2)
Entered Reported Sales for every location (Tab 2)
Answered every Policy Question — Yes, No, or Not Applicable — and provided explanations where needed (Tab 3)
Indicated whether my tax document is password protected and selected the correct document type (Tab 4)
Uploaded my complete tax return, including all schedules, as a single PDF file (Tab 4)
Uploaded any supplemental documents requested in my Validation Notice (Tab 5)
Reviewed the full summary on the Review & Submit tab and everything is correct (Tab 6)
Saved a copy of my responses using Export to PDF (Tab 6)
Selected Submit Validation (Tab 6)
You Are Ready
You have completed the tutorial and are ready to complete your Business Owner’s Policy validation with confidence.
Save This Guide
Print this tutorial or save it as a PDF (Ctrl+P on Windows, Cmd+P on Mac) to keep it handy while completing the portal. All nine steps will print in order.
Need Help?
Contact your insurance agent or ISG representative. Your agent’s telephone number and email address are shown in the blue policy band at the top of every portal page.